Refund policy
Our Approach to Returns
Barconic is committed to making returns simple for our customers. For most issues, we do not require you to send your item back to us. Instead, we offer a partial or full refund and let you keep the product. This approach means you get resolution faster, you avoid packaging and shipping hassle, and we avoid the cost
and environment impact of shipping small items back and forth across the country.
Eligibility
To qualify for a refund under this policy:
- Your order must have been placed directly through barconic.org
- Your refund request must fall within the request window listed below
- You must provide your order number and, for damaged, defective, or incorrect items, at least one clear photo showing the issue
- Each order is eligible for one refund resolution. No repeat or duplicates
Refund Amount by Situation
The charts below summarize what to expect. In every case, you keep the item - there is no need to ship anything back. Be prepared to send photos for proof.
Change of mind, wrong size/fit, no longer wanted:
| 50% of item price | No return - Keep item | Within 30 days of delivery |
Item arrived damaged or defective:
| 100% of item price, or a free replacement |
No return - Keep item | Within 30 days of delivery |
Item significantly not as described:
| 70% of item price | No return - Keep item | Within 30 days of delivery |
Wrong Item shipped:
| 100% of item price, or correct item free of charge | No return - Keep item | Within 30 days of delivery |
Order not received (lost in transit, confirmed by carrier):
| 100% of item price, or a free replacement | N/A | Within 30 days of expected delivery |
How to Request a Refund
1. Email us at info@barconic.com or use the contact form at barconic.org with your order number
2. Tell us what happened. For damage, defects, or incorrect items, attach one or more photos
3. Our support team will review your request, typically within 1-2 business days, and confirm your refund amount by email
4. Once confirmed, no further action is needed on your part - you do not need to package or ship anything back
Refund Processing Time
Approved refunds are issued to your original payment method within 3-5 business days of confirmation. One processed, most banks and card issuers post the credit within 5-10 business days, depending on their own processing schedules. You'll receive an email confirmation once your email has been issued.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at [support email]. We can typically cancel and fully refund orders that have not yet been marked as shipped. Once an order as shipped, it is handled under the refund tiers instead of as a cancellation.
What Isn't Covered
- Refund requests after the applicable window in the refund section.
- Normal wear and tear, or damage caused by misuse, after the product as been in use
- Orders placed through unauthorized third-party resellers
- Gift cards, promotional items, and free-with-purchase items
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Contact Us
For all refund and return questions, please contact us at:
Email: info@barconic.org
Support hours: Monday-Saturday, 8:00 am - 10:00 pm
Website: barconic.org